Question

 

Frequently Asked Questions

 

Do you only deliver to the UK?
No, delivery is available worldwide.


How long will delivery take?
For UK delivery please allow 7 – 10 working days after payment. Please note international delivery and quality control checks when ordering prints may extend this slightly. See shipping information for further details.


Do you offer combined shipping?
Yes, shipping is charged at a flat rate regardless of the number of items purchased.


How will my purchase be packaged?
Original paintings are delivered wrapped in cellophane in a flat package.  Prints are delivered in cardboard postage tubes, up to 3 prints per tube. 


What is your returns policy?
We accept returns for any reason within 28 days and will refund or replace the product, provided that we are notified within 3 working days of receipt by e mail.  If the product is damaged we will pay the return postage.  If the item is returned because you have changed your mind then the customer pays the return postage.  Refunds will be paid by the same method that payment was received. This returns policy does not affect your statutory rights. 


Is there any way I can view original paintings, other than on the website?
Please see 'Upcoming Events' on the website.  Works are often on show at exhibitions at various venues, mainly in the North West of England, throughout the year. 


How should I take care of my painting?
We recommend that all watercolour paintings and prints be framed behind glass and the back of the frame taped to prevent damage from dust. 
Original watercolour paintings are not colourfast and should therefore not be displayed in direct sunlight.  However, prints are guaranteed colourfast for 99 years and can therefore be displayed in direct sunlight. 
Acrylic paintings are colourfast and can be hung in direct sunlight.  It is up to the purchaser how they frame such paintings as they do not necessarily need to be framed behind glass. 
We recommend that pencil and pastel paintings be framed behind glass.  As these mediums tend to fade over time we also recommend that they are not hung in direct sunlight.

 
Why are prints not available for all your paintings?
We have only recently been able to take high quality scans of the artwork.  Earlier works have been copied at a lower quality and therefore are not suitable to print.  Some portraits may not be available as prints at the specific request of the person who commissioned the work, particularly images of children, for example. Similar items can be reproduced on request. Please see the commissions page or contact us for further information.